APPOINTMENTS

Our appointment system has changed in June 2010. If you need to see a GP you may phone the surgery in the morning (from 8.45am) & we aim to offer you a same day appointment. Alternatively, you may book in advance, with a GP of your choice if you wish, but you will wait longer to see a GP. For your information, we offer appointments up to 7.45pm on Mon, Tues & Wed evenings and from 7am on Thurs & Fri mornings. These appointments are for those patients who find it difficult to attend the surgery during working hours, due to work commitments etc.
 
We also now offer many more telephone appointments with our doctors and nurses, for those problems that can easily be dealt with over the telephone. Our reception staff may ask you if you problem is suitable for a telephone appointment. This enables our patients better access to our GPs and nurses over the telephone.
 
Our nursing appointments remain the same, these are all bookable in advance.
 
We have had a great response to our new system and we have reduced the number of non attended appointments dramatically, enabling us to see up to 100 extra patients each week.
 
If you cannot attend any appointment at the practice, please ring our 24 hour cancellation line on 01204 799955 & leave your name, date of birth & date & time of your appointment.
 

Before booking an appointment, please remember:
 
• Do not make an appointment for a repeat prescription
• Do not make an appointment to have forms completed
• Doctors have no treatment for minor ailments e.g., colds , sore throats, minor stomach
upsets etc.your local pharmacist can help with these. If symptoms persist, please feel free
to ring for advice.
• If your appointment is a query about your hospital appointment or referral, please ask to speak to a secretary
 
Patients are reminded that they may book telephone consultations with our GPs and Nurses if
no medical examination is required.
 

Drs Silvert, Healey, Hawkridge, White and Robbie

PRACTICE INFORMATION
 
Stonehill Medical Centre was purpose built in 1991 and was opened by Dr T Johnston. 11 GPs, 1 Nurse Practitioner, 3 Nurses, 1 Assistant Practitioner, 1 Trainee Assistant Practitioner, 1 Phlebotomist, 1 Practice Manager, 1 Assistant Practice Manager, 1 Reception Manager, 12 Receptionists, 4 Secretaries, 1 Computer Manager, 1 Notes Summariser and 1 Caretaker work from our Practice. We currently care for 13660 patients in Farnworth and its surrounding areas. Stonehill Pharmacy is run by Mr Kilcross, telephone 01204 791792.
 
Our Branch surgery is available to patients who live in Highfield (Priority will be given to the elderly and patients with small children and no transport). The Nurse Practitioner working there each day will see all emergencies. The Doctors run a booked surgery most mornings and most afternoons. All administration is done through Stonehill Medical Centre, telephone 01204 573445. Highfield Road Pharmacy is also run by Mr Killcross, telephone 01204 573375.

FACILITIES AVAILABLE
 
Car parking - Stonehill has its own car parking facilities with 2 disabled spaces. Blue badges must be displayed if parking in the disabled spaces. Parking is available at the front of Highfield surgery on Highfield Road.
 
Wheelchair access - both surgeries are at ground level and have wheelchair access. If you require any assistance please ask our staff who will be happy to help.
 
We have a portable loop system based at Stonehill.
 
Baby changing facilities are available at Stonehill.
 
Both surgeries operate a no-smoking policy. Due to the smoking ban that is in force from 1st July 2007 patients and visitors who smoke at the entrance of the surgeries will be asked to cease smoking in these areas.
 
Unfortunately, our staff have been exposed to several incidents involving aggressive or confrontational patients. We'd like to ask for your co-operation and patience when our staff are dealing with your query or problem. They all do their best to help where they can and occasionally things do not go according to plan. We do not expect or accept that our staff are shouted at or confronted in an aggressive manner and we ask that you treat them with respect, as they will do in return. We would like our surgery to maintain a friendly and calm atmosphere and we thank you for your co-operation.

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