Important News For All Patients Regarding AppointmentsWe are aware that over the past few weeks it has been particularly difficult to book an appointment at the surgery with a GP or a Nurse.
However, despite this we also have a huge amount of patients who fail to turn up for their appointments. In fact, patients make emergency appointments for the same day and still do not turn up!
On analysing the appointment statistics over the past few months we have lost an average of 100 appointments per week - some days the number of appointments we have lost in one day has equalled two full GP surgeries. This is despite us sending text reminders and also having a dedicated cancellation line.
This will help you to understand why it has been difficult to book an appointment.
We are now taking measures to resolve this. Patients who do not turn up for an appointment with a Doctor or Nurse will be sent a letter of warning.
If a patient does not attend on a second occasion they will be removed from the practice list without exception.
We are taking these steps in fairness to all our patients who genuinely need to be seen and have a right to be seen in a timely manner.
We hope that all our patients make every effort to keep their appointment or ring 799955 to cancel.
Before booking an appointment, please remember:
• Do not make an appointment for a repeat prescription
• Do not make an appointment to have forms completed
• Doctors have no treatment for minor ailments e.g., colds , sore throats, minor stomach
upsets etc.your local pharmacist can help with these. If symptoms persist, please feel free
to ring for advice.
• If your appointment is a query about your hospital appointment or referral, please ask to
speak to a secretary
Patients are reminded that they may book telephone consultations with our GPs and Nurses if
no medical examination is required.
Drs Silvert, Healey, Hawkridge, White and RobbieStonehill Medical Centre was purpose built in 1991 and was opened by Dr T Johnston. 11 GP's, 1 Nurse Practitioner, 4 Nurses, 1 Practice Manager, 1 GP Training Manager, 13 Receptionists, 4 Secretaries, 1 Computer Manager, 1 Notes Summariser and 1 Caretaker work from our Practice. We currently care for 13489 patients in Farnworth and its surrounding areas. Stonehill Pharmacy is run by Mr Kilcross, telephone 01204 791792.
Our Branch surgery is available to patients who live in Highfield (Priority will be given to the elderly and patients with small children and no transport). The Nurse Practitioner working there each day will see all emergencies. The Doctors run a booked surgery most mornings and most afternoons. All administration is done through Stonehill Medical Centre, telephone 01204 573445. Highfield Road Pharmacy is also run by Mr Killcross, telephone 01204 573375.
FACILITIES AVAILABLE
Car parking - Stonehill has its own car parking facilities with 2 disabled spaces. Blue badges must be displayed if parking in the disabled spaces. Parking is available at the front of Highfield surgery on Highfield Road.
Wheelchair access - both surgeries are at ground level and have wheelchair access. If you require any assistance please ask our staff who will be happy to help.
We have a portable loop system based at Stonehill.
Baby changing facilities are available at Stonehill.
Both surgeries operate a no-smoking policy. Due to the smoking ban that is in force from 1st July 2007 patients and visitors who smoke at the entrance of the surgeries will be asked to cease smoking in these areas.
Unfortunately, our staff have been exposed to several incidents involving aggressive or confrontational patients. We'd like to ask for your co-operation and patience when our staff are dealing with your query or problem. They all do their best to help where they can and occasionally things do not go according to plan. We do not expect or accept that our staff are shouted at or confronted in an aggressive manner and we ask that you treat them with respect, as they will do in return. We would like our surgery to maintain a friendly and calm atmosphere and we thank you for your co-operation.Stonehill Medical Centre are having some building work done which will commence on Monday 23rd November until the beginning of March 2010. This is to create two additional surgeries to cope with demands. During that time car parking will be very limited due to the portakabin and access needed. We ask that patients and other visitors to the Practice will show patience and courtesy and we apologise for the disruption this will cause.
The number of people who have visited our website is 35357
|
